• Returns, Refunds, and Cancellations
    • We stand by our products and our customer service. We want every Willow Creek Customer to be fully satisfied with their purchase and that hope is reflected in our return policy.
    • You can cancel your order at any time prior to shipping. 
    • Once an order has been shipped, the customer will be responsible for a restocking fee not to exceed 10% of the original order price and a return shipping fee not to exceed 10% of the original order price.
    • After receipt, the customer is responsible for the packing, palletization, and safe passage of the furniture. The customer assumes responsibility for the safe transportation of returned merchandise. All items will be assessed for damages upon their return and the customer will be held responsible for their repair or replacement.
    • Orders of cushion covers and/or foam inserts are not eligible for returns or exchanges 
    • Effective Date: 9/13/2023