Warranty

Willow Creek Designs Warranty

To ensure your complete satisfaction, we ask that you follow these procedures for delivery and warranty claims.

1. Delivery Inspection Policy

It is essential to inspect your furniture thoroughly upon delivery, before signing the delivery receipt.

If No Damage is Found: If you have inspected your items and confirmed they are in pristine condition, please sign the delivery receipt with the carrier to complete the delivery process.
If Damage is Found: Should you find any damage that may have occurred in transit, please follow these steps immediately:
1. Clearly note all damages on the delivery receipt before signing.
2. Take clear photographs of the affected items.
3. Contact us at customerservice@willowcreekllc.com and provide the photos and details. Our team will handle the claim from there.

2. Filing a Warranty Claim

For issues discovered after delivery, such as split seams or damaged covers, please follow our warranty claim process.

Initiate a Claim: Contact our customer service team by emailing customerservice@willowcreekllc.com.
Provide Information: In your email, please include your order details, a description of the issue, and clear images of the damage.

3. Claim Review & Resolution

Once your claim is submitted, our dedicated team will begin the review process.

Processing Time: Please allow 7-10 business days for us to process your claim.
Solution: We will contact you with a proposed solution as soon as the review is complete. For issues with cushions, this may require sending the affected cushions back to us for professional repair or replacement.

Warranty Policy

- Teak frames are warranted for 5 years from the date of purchase.
- Sunbrella Cushion covers are warranted for 5 years from the date of purchase. Warranty applies only to the fabric cushion cover and not the foam insert.
- Our warranty covers applicable replacement, repair, and/or exchange of approved claims.
- While other manufacturers’ products can be found for sale on the Willow Creek website, this warranty information only applies to Willow Creek branded items. Partnered brands' warranty policies can be found linked below.
- Furniture that has been neglected or weathered either intentionally or unintentionally, is not covered under warranty.
- Violations of any other policy listed within this document are also considered grounds for rejection of a warranty claim.
- Warranty only applies to the original purchaser with proof of purchase
- Defects are limited to imperfections that hinder, prevent, or otherwise impair the proper use of the furniture
- Other Exclusions:
  - Improper Assembly
  - Vandalism
  - Modification(s) or unauthorized repair after purchase
  - Intentional damage, accident, misuse, abuse, or neglect
    - Teak requires regular cleaning at intervals dependent on the environmental conditions
  - Normal wear and tear - including weathering and checking (small fractures resulting from moisture-related shrinking and swelling)
  - Damage resulting from weather, environmental conditions, or natural disasters
  - Commercial use
    - Products used for commercial applications carry a limited warranty of 6 months from the date of purchase
  - Tabletops broken by umbrellas
- All warranty claims are subject to an internal review and will be approved at the discretion of Willow Creek Designs according to applicable exclusions and policies.

Effective Date: 9/13/2023

Warranty Policies for Partnered Brands