Warranty
- Warranty Policy
- Teak frames are warranted for 5 years from the date of purchase.
- Sunbrella Cushion covers are warranted for 5 years from the date of purchase. Warranty applies only to the fabric cushion cover and not the foam insert.
- Our warranty covers applicable replacement, repair, and/or exchange of approved claims.
- While other manufacturers’ products can be found for sale on the Willow Creek website, this warranty information only applies to Willow Creek branded items. Partnered brands' warranty policies can be found linked below.
- Furniture that has been neglected or weathered either intentionally or unintentionally, is not covered under warranty.
- Violations of any other policy listed within this document are also considered grounds for rejection of a warranty claim.
- Warranty only applies to the original purchaser with proof of purchase
- Defects are limited to imperfections that hinder, prevent, or otherwise impair the proper use of the furniture
- Other Exclusions:
- Improper Assembly
- Vandalism
- Modification(s) or unauthorized repair after purchase
- Intentional damage, accident, misuse, abuse, or neglect
- Teak requires regular cleaning at intervals dependent on the environmental conditions
- Normal wear and tear - including weathering and checking (small fractures resulting from moisture-related shrinking and swelling)
- Damage resulting from weather, environmental conditions, or natural disasters
- Commercial use
- Products used for commercial applications carry a limited warranty of 6 months from the date of purchase
- Tabletops broken by umbrellas
- All warranty claims are subject to an internal review and will be approved at the discretion of Willow Creek Designs according to applicable exclusions and policies.
Effective Date: 9/13/2023
Warranty Policies for Partnered Brands