Free S&H on All Orders Today Only

FAQ

You have questions? We have answers.

How long does it take to ship an order? It usually takes 14 days. All furniture frames are stocked in LA. We manufacture the cushions as soon as they are ordered to the individual spec of the customer. ON the rare occasion it can take longer i.e.: fabric choice is out of stock, item has recently run out of stock, time of season can cause unexpected delays. We will notify you if any delays occur.

How is the furniture shipped? All furniture orders are shipped white glove delivery. The free S&H option includes delivery of the items to the first dry area i.e.: garage. If any additional services are needed then additional charges will apply and will be handled on a case by case bases. If you live in California Willow Creek Designs will deliver direct on our fleet vehicles. If you order cushions or smaller items those ship UPS.

How much is S&H? Shipping and Handling is Free within the lower 48 states. We use national white glove furniture delivery companies. 

Once shipped how long to receive? Is there a tracking #? We ship from our warehouse in LA. S&H can take up to 10 days depending on where you are located in the country. Once items are shipped you will be emailed a notification with tracking and tracking link for your reference. Any question customerservice@willowcreekllc.com

I live in the LA area and want to see your furniture?  Our warehouse is located at 4361 Valley Blvd, Off 1-5 Exit Main St. All items can be viewed, tested, touched. Due to customer obligations we are not always onsite. Call Erin at 818-318-2399 to schedule an appointment usually available within 1 Hr.  

 How do I select my cushion fabric color? We offer a large number of Sunbrella fabrics for our customer to choose from. These selections can be viewed in Fabric. Each fabric coincides with the option drop down of each SKU. Make sure when you order the drop down and final cart option matches the fabric option you selected. We offer free fabric swatch service. Please order at no charge which physical fabric you would like sent two you for inspection.  PLEASE NOTE: All Cushions are considered custom. Custom items are NOT RETURNABLE. Please make sure your choice is correct. You have 48hrs to change from time order is placed. 

What Grade Teak Do You Use? We use Grade A Teak which is harvested in Indonesia via V Legal and FSC certification. 

I have a store or website and want to offer your products? We do offer our products through select distribution partners. Please email erin@willowcreekllc.com with your contact and site details. 

I have a product and want to offer it to you for your site? Please email your product offering and pricing to erin@willowcreekllc.com. Please understand we have a high standard of quality and design. You have one shot. Bring your A game. 

What is your guarantee? All items are guaranteed to be free from defects or damage. If any item is received not to the customers standard WCD must be contacted within 3 days of delivery.  Images will be requested and the process of remedy follow. All teak items come with a 90 day warranty. Sunbrella cushion comes with a 120 day warranty. 

What is your warranty? All teak items come with a 1 year warranty from date of purchase. This cover structure and teak material. Sunbrella cushions come with a 5 year warranty against fading or other deterioration. This cover the Sunbrella cover only not foam core. Please contact customerservice@willowcreekllc.com  to start a claim. 

What do I need to do at delivery? All items are delivered on wood pallets, banded and covered in shrink wrapping. All cushions are based and nested and secured within the furniture. The carrier will call 24hrs before delivery to set up delivery appointment. The driver will arrive at your location in a large semi truck. You ordered furniture...it is big. The pallets can range from 4' TO 9' depending on what was purchased. PLEASE NOTE: Do not sign any driver paper work until you have inspected the shipment. You want to make sure no items are damaged before you sign. Most likely all is well and you can sign and release the driver. BUT, if damage is seem you need to make notations of the bill of lading and take pictures. These steps are for your protection. Please contact us to discuss option of replacement. 

Are rush order possible? It's LA, everything is possible. We can make sure you're looking good for Uncle Fred's surprise 50th birthday party. Contact erin@willowcreekllc.com for options and cost. 

If there is a topic not covered here?

Email: customerservice@willowcreekllc.com